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8 CHARACTER PINS

8 CHARACTER PINS

HOW TO REGISTER

HOW TO REGISTER

1. Customer opens package, card inside tells them to go to register.cellhelmet.com.

2. Customer will select the 8-character PIN option, website takes them to the online registration form.

3. Upon a completed registration, the customer receives a confirmation email with their information and a link to instructions for how to file a claim.

1. Customer opens package, card inside tells them to go to register.cellhelmet.com.

2. Customer will select the 8-character PIN option, website takes them to the online registration form.

3. Upon a completed registration, the customer receives a confirmation email with their information and a link to instructions for how to file a claim.

*Customer must keep the receipt in order to successfully file a claim*

*Customer must keep the receipt in order to successfully file a claim*

HOW TO FILE A CLAIM

HOW TO FILE A CLAIM

1. Customer sends an email with full name used to register, phone number, image of receipt (proof of purchase of Liquid Glass) to oemclaims@lotsolutions.com. Claims department will reach out within 24-48 hours for next steps.

a. If the customer supplies all the correct information, they will be directed on where/how to get the device repaired.

b. If additional info is needed, it will be requested at that time.

2. If the customer had their phone repaired at an in-network provider, they will not have to pay anything out of pocket for the repair if the repair is less than coverage amount. If the repair cost is greater than the coverage amount, the customer will pay the difference at the time of repair.

3. If the customer had their phone repaired at any other provider, they will submit the receipt for the repair in response to the initial email. Customer will wait up to 14 business days to get reimbursement.

 

1. Customer sends an email with full name used to register, phone number, image of receipt (proof of purchase of Liquid Glass) to oemclaims@lotsolutions.com. Claims department will reach out within 24-48 hours for next steps.

a. If the customer supplies all the correct information, they will be directed on where/how to get the device repaired.

b. If additional info is needed, it will be requested at that time.

2. If the customer had their phone repaired at an in-network provider, they will not have to pay anything out of pocket for the repair if the repair is less than coverage amount. If the repair cost is greater than the coverage amount, the customer will pay the difference at the time of repair.

3. If the customer had their phone repaired at any other provider, they will submit the receipt for the repair in response to the initial email. Customer will wait up to 14 business days to get reimbursement.