Does cellhelmet.com guarantee its products?

You bet we do. We stand behind everything we sell. If you have any issues within the first 30 days, contact us and we'll fix the problem. Guaranteed.

Is the information I submit absolutely secure?

Absolutely! Your orders are processed through a secure server. All the information is encrypted to prevent unauthorized access. Credit card transactions are processed securely by SSL Security. We do not store credit card numbers, so this information is not retrievable.

How do I return an item?

Contact the cellhelmet customer service team at contact@cellhelmet.com or by calling 412-610-0692 (M-F, 9am-5pm, EST).  All products that were purchased via a third party vendor must be returned to said vendor.  Products purchased directly from cellhelmet may only be returned with a Return Merchandise Authorization (RMA), which must be provided by a cellhelmet customer service member.  Returns are only accepted in their original condition and all components of the product/packaging must be present and in original condition.  Return shipping costs are the sole responsibility of the buyer.  

Will I receive a tracking number for my shipment?

Always and forever, yes. You can track your package directly through your account on cellhelmet.com.

How long will my product(s) take to arrive?

Well, that depends on which shipping option you selected.

    USPS First Class - 3-6 business days
    USPS Priority - 2-3 business days
    USPS First Class International - 5-20 business days

Please feel free to track your order by logging into your account.

I haven't received my products. What do I do now?

Contact us immediately at contact@cellhelmet.com and we'll fix this problem right away.

What do I do if my package arrives damaged or defective?

Contact us immediately at contact@cellhelmet.com and we'll fix this problem right away.

When can I expect a reply email?

Expect a response within 23 hours. You don't like to wait and team cellhelmet.com doesn't like you to wait.

How much does international shipping cost?

We charge a flat rate of $7.99 for all international orders, shipped via USPS First Class International.

Why create an account?
  • News and exclusive offers: Sign up to receive email updates on special promotions, new product announcements.
  • Order History: Receive important information about your order. You can even track it up to the minute it arrives.
  • Faster Checkout: Save your shipping information to make it easier to buy your favorite accessories.
How do I register my cellhelmet purchase (only certain products apply)?

Go to www.cellhelmet.com/register and follow the instructions.  

The registration system/app is not recognizing my code. What do I do?

Call our customer service team at 412-610-0692 or email us at contact@cellhelmet.com. We'll help you out right away.